Privacy Policy


Our Commitment to Your Privacy: As a client of we are committed to ensuring the privacy of your information and we understand how important the privacy of your personal information is to you.

You can be assured that as a client of that we will make every reasonable effort to protect and keep confidential any information you provide to us. We will never sell or release your name or information to any outside organisations except for the purposes of our own analysis (and in these cases will only do so in aggregate form without identifying individual clients) or when external companies offer a product or service which we consider would be beneficial or of interest to our clients.

The following statement addresses the relevant privacy policies has in place to protect your personal information, whether it was gained via mail, e-mail, fax, telephone, our website or a visit to an office. If you have any question relating to this privacy statement, please do not hesitate to contact us.

Why do we collect personal information? Our primary objective in collecting personal information from you is to provide you with the most efficient service making your experience easier and quicker.

Responsible Use of Information: With your consent, we may use your contact/personal details to send you information about our company and services that we feel may be of interest to you, and to contact you from time to time to obtain your feedback about our products and services.

We will not use your personal information for any purpose which is not related to the products or services we provided to you or for any purpose for which you would not reasonably expect us to use the information. However, your information may be used to enable to offer you other products and services that will enhance our relationship with you. It is your decision whether you wish us to provide this service to you. We may release information about you where there is a duty to the public to disclose that information, where we are required or authorised by law or where the interest of require disclosure.

We reserve the right, unless specifically advised otherwise, to send you further information on products and services.

Information Requested by another Organisation: Your information will be used to complete your Tax Return and we only share this information with authorised Government bodies such as the Australian Taxation Office.

Your personal information will be treated with respect and will not be disclosed to any other individual or organisation without your express written consent.

Quality of Personal Information: Our priority is to ensure that your personal information is accurate, complete and current. To assist us with this, please advise us if any of the details you have provided change. Further, if you believe that the information we have about you is not accurate, complete or up-to-date, please contact us and we will take all reasonable steps to correct the information.


Contact Information: If you have any questions about this privacy statement, or your dealings with, you can contact us via the following methods:

Postal: The Privacy Officer, PO Box 4667, RICHMOND VIC 3121

Contest/Promotions and Surveys: We may elect to administer contests and online surveys where we will ask you for contact information, such as your e-mail address and demographic information. This information is used to verify your identity, determine your eligibility for special programs or services that we may offer and complete our transactions with you. You will be given the choice to opt-in to receive offers at the time the information is requested. If, at any time, you elect to discontinue receiving information from us, please visit Contact Us.

Financial Information: All financial information collected on our site will remain absolutely confidential and will never be disclosed to any non-affiliated companies except as required by law. Financial information includes information such as credit card numbers and bank account information. We may store such information on our secure servers to expedite processing of certain services and products we provide to you. These details will also allow your refund to be paid directly into your bank account.

Identifying and Contact Information: From time to time, you may be asked to provide certain Identifying and Contact Information, such as your name, e-mail address, mailing address, telephone number, user name, and demographic information. This information is used to verify your identity, determine your eligibility for special programs or services we may offer and complete transactions. At times it will be necessary to use your Contact Information to communicate with you concerning administrative matters, responding to your requests and notifying you of the status of your transactions, even though you have requested to not receive information from us in our Opt-In/ Out section. However, we will never disclose Identifying and Contact Information to third parties without your consent except as required by law.

Security information:
Your account information is password-protected so that you, and only you, will have access to this information. You may update your account information by entering your user name and password to gain access to your account. We strongly recommend that you do not share your user name and password with anyone. will never ask you for your user name or password via unsolicited phone call or e-mail. Don't forget to sign out of your account and close your browser window when you have completed your work. This is to prevent others from accessing your account if you share a computer with someone else or are using a computer in a public place. Security is of utmost importance to and we use the latest technology to protect your confidential information. Unfortunately, the Internet medium cannot be 100% guaranteed, but is making every effort possible to protect your information.

Tax Related Information:
When you prepare or file a Tax Return with us, the information contained in your Tax Return will be treated with extreme care and confidence. We will never disclose any Tax Return information without your consent except as required by law.

Your Information:
From time to time, you may be asked to submit information in order for us to better serve you. How we handle such information depends upon the nature of such information. 

Your IP address: We use your IP address to help diagnose problems with our server and to administer our Website. Your IP address is used to help identify you and to gather broad demographic information.


Refunds Policy

When am I entitled to a Refund?

You will be entitled to a refund if we:

  • are unable to complete your Tax Return upon receipt within a sufficient and reasonable timeframe
  • make a significant error on the lodgement of the return that is the fault of
  • if for whatever reason, we decide not to complete your tax return
  • If the tax return is too complex to be completed by a accountant

In these circumstances we will provide a refund on request as set out below

What Refund is Available?

Where a refund is payable in accordance with the Conditions above, refund will be equal to:

  • The full price paid for the Tax Return at time of submission, i.e. $29.95.

Who Gets The Refund and How is it Paid?

(a) Any refund will be paid to the person who paid for the return, unless that person has authorised us in writing to pay the refund to someone else.

(b) We will pay the refund in the same way and in the same currency used to pay for the return (AUD, $29.95 per return).

Deadline for Refunds

Unless an applicable law says otherwise, we may refuse to provide a refund if it is not requested in a reasonable timeframe.